Home | Contact Us

Sunday, June 25, 2017
You are here:  Customer Portal
Events and News

Sign up for FREE automated bank draft.

July 4, 2017

Knox Chapman Utility will be closed in observance of Independence Day.

Commissioners Meetings are the First Monday of Every Month.

This is the official payment website for Knox Chapman Utility District.


All one time payments made on this website will be subject to a convenience fee and will appear on your credit card or bank statement as SEDC, Atlanta, GA.*

*Fee is determined by the amount of your bill and will be presented before payment is made. By continuing with payment all customers are agreeing to the convenience fee. 


The Knox Chapman Utility District lies in parts of the eastern portion of Tennessee in Knox, Blount, and Sevier counties and covers an area of approximately 60 square miles. It is immediately adjacent to the City of Knoxville and lies roughly between Knoxville, Maryville, Alcoa, and Sevierville. In addition to the nearby Great Smoky Mountains National Park, the District is influenced by Douglas and Loudon Lakes, and the cities of Maryville, Alcoa, and Knoxville, and by the Tennessee Valley Authority Lakes as a source of raw water supply and an attraction for new industry.

The Knox Chapman Utility District (KCUD) was incorporated as a municipal corporation pursuant a decree enacted on April 20, 1955 in the County Court of Knox County, Tennessee, pursuant to provisions of the District Act, which provides that such an incorporated municipal corporation shall exist in perpetuity and possess the powers set forth in the District Act.

The primary mission and the sole reason for the existence of Knox Chapman Utility District, along with it's staff and management, is to provide the highest possible quality of water and wastewater related services to our many customers at a reasonable cost.

Special Programs

Developmental Projects Program
Don't start without us! Planning a commercial or residential project within our service area? We welcome the opportunity to provide service to new developments. However, we do regulate and monitor the installation of all new water lines within the Knox Chapman Utility District boundaries. Developers should contact us for details.

Cross-Connection Prevention Program
We work hard to insure that the water we bring to your home is the safest, purest available. That is why we are constantly on the alert for any situation that would degrade that purity. Our cross-connection prevention program is one way that our staff insures that the water you and your family drink is always the best. We believe, though, that every water customer should know about cross connections. Even your lawn sprinkler system can be a source for contamination. Please contact us for additional information.

Any water customer of the District who has the potential for a cross-connection is responsible for purchasing, installing, and maintaining a backflow preventer. The District is responsible for the quality of the water delivered to its customers, including the execution of a cross-connection control program to monitor the presence and use of backflow preventers. Periodic testing is directed by the District through the Tennessee Department of Environment and Conservation certified employee testers or independent Tennessee Department of Environment and Conservation Certified Testers. The cost of testing is the responsibility of the customer.

Tennessee One-Call Program
Call before you dig! Knox Chapman Utility District of Knox County is a member of the Tennessee One-Call line location system. If you need water mains located, please call 1-800-351-1111. Be prepared to give the address and nearest intersecting street.



Contact Us

Knox Chapman Utility District
865-577-4497 (Office)

865-573-6296 (Fax)



Supported Browsers
The browser versions supported by this site are listed below:
  • IE 10+
  • Chrome 39+
  • Firefox 34+ 
  • Safari 7+
My Alerts
Copyright 2000 - 2017 SEDC, Inc. Version: 6.149.0036